🔄 Refund Policy

At BookNest, your satisfaction is our priority. We aim to provide high-quality books with care, but if something isn’t right, we’re here to help.

✅ Eligibility for Refund

We offer refunds or replacements in the following cases:

You received a wrong book
The book was damaged during delivery

You received a duplicate copy of the same book in
one order

To be eligible:

You must notify us within 3 days of delivery
The book must be unused and in its original condition
You must provide a clear photo/video as proof

❌ Non-Refundable Cases

We do not offer refunds or exchanges for:

Minor wear or used book condition (clearly mentioned in the product listing)
Change of mind after placing the order
Late claims beyond the 3-day window

How to Request a Refund

Email us at [your email] or message us on WhatsApp with your order ID and issue details.
Attach a photo or video of the received book showing the issue.
Our team will review and get back to you within 24–48 hours.

If approved, your refund will be processed within 5–7 business days via your original payment method.